Chege Thumbi

CEO's Profile

Theme | Redefining Banking and Finance
Topic | Technology Trends and Drivers in Financial Services
MONTH | November 2015

Topic Areas

  • Industry moving from “point of sale” to “point of need” channels through new technology
  • Mobile technology revolutionising service delivery (wearables, apps, etc.)
  • Self-service & 24/7 cycles redefining the role and purpose of branches, stimulating agency/kiosk models and virtual networks
  • How banks are mitigating risks associated with digitization