Philip Odera

CEO's Profile

Theme | Redefining Banking and Finance
Topic | Rise of Customer-Driven Banking
MONTH | November 2015

Topic Areas

  • Customer strategies moving from “access” to “value creation”
  • Industry investing in more responsive service delivery systems
  • Banking culture being redefined by digital & social media culture, resulting in a focus on customer engagement & customer experience
  • Impact of competition from market disruptors and new funding models, e.g. crowd sourcing